Internship Description
As a Hospitality Intern, you will immerse yourself in the dynamic world of guest services and hotel operations. This role offers a comprehensive learning experience across various departments, providing insights into the art of creating exceptional guest experiences and managing hospitality operations efficiently.
Responsibilities
Rotate through different departments including front desk, housekeeping, food & beverage, and events- Assist in check-in and check-out procedures, addressing guest inquiries and requests
- Support the concierge team in providing local information and arranging guest services
- Help coordinate events and manage group bookings
- Assist in maintaining guest records and managing reservations
- Contribute to improving guest satisfaction through service excellence initiatives
- Support the implementation of health and safety protocols
Who You Are
- Pursuing a degree in Hospitality Management, Tourism, or a related field
- Strong interpersonal and communication skills
- Customer-service oriented with a positive attitude
- Ability to work flexible hours, including weekends and holidays
- Basic understanding of hotel operations and guest services
- Proficiency in standard computer applications and willingness to learn hotel management software
Nice To Haves
- Experience in customer-facing roles in hospitality or retail
- Knowledge of a second language
- Familiarity with property management systems (PMS)
- Interest in sustainable and eco-friendly hospitality practices
