Internship Description
As a Hospitality Intern, you will immerse yourself in the dynamic world of guest services and hotel operations. This role offers a comprehensive learning experience across various departments, providing insights into the art of creating exceptional guest experiences and managing hospitality operations efficiently.
Responsibilities
Review arrivals and welcome guests. Greeting guests as
they arrive. Making the best first impression possible on
behalf of the hotel and making them feel comfortable
and at home.- Attend to any special guests needs (e.g. VIPs) and
answer their inquiries.
- Provide information about amenities, and facilities of
the hotel, and generally help promote hotel products
and services
- Address customer complaints and escalate to the
Operations Manager for solutions if required.
- Record information in a logbook daily for reference. This
may be routinely reviewed by the Operations manager.
- Prepare a detailed list of special information of arrivals
and check-ins. Special requests in particular.
- Reviewing guest feedback, whether at the hotel or
online, and implementing methods for improvement
and formulating polite intelligent replies. You may
request the Operation Manager's assistance.
- Up-selling hotel facilities and rooms and informing guests
of any additional services and packages etc.
- Ensure that hotel brand and SOPs are consistently
implemented.
Who You Are
- Ability to work flexible hours, including weekends and holidays
- Basic understanding of hotel operations and guest services
- Proficiency in standard computer applications and willingness to learn hotel management software
- Professional Qualifications:
Hospitality Management or
Marketing or Sales.
Nice To Haves
- Experience in customer-facing roles in hospitality or retail
- Knowledge of a second language
- Familiarity with property management systems (PMS)
- Interest in sustainable and eco-friendly hospitality practices
