Internship Description
Are you ready for an internship in lovely Barcelona? A great company is waiting to welcome you as their production support intern to work on their web applications.
What’s in it for you?
- A fixed monthly salary of 800 Euros
- Mobile office with up to 40% of your total contracted hours (job and position permitting)
- Access to LinkedIn Learning
- Individual support on mental health & well-being
- Urban Sports Club
- Corporate benefits platform
Responsibilities
Assist in identifying customer-driven issues and translating them into improvements for all digital web applications.- Support as the first point of contact for internal stakeholders, managing incoming issues and requirements for digital product applications.
- Help set up, test, and verify promotions for customers within the promotion engine.
- Monitor e-commerce and infrastructure KPIs using their monitoring systems, and support the team in initiating further actions and processes to understand the implications between issues and their impact on customers.
- Contribute to improving customer satisfaction by understanding, prioritizing, and estimating the impact of issues on both customers and the business.
- Assist as a proactive incident manager, ensuring transparent communication within their emergency channels.
- Help ensure high product quality by participating in periodic tests
- Work with web analysis, product management, and user experience teams, to create a customer-centered shopping experience.
Who You Are
- Currently pursuing a Bachelor's or higher degree in technical, commercial studies, or a comparable field.
- Passionate about evaluating and solving problems with attention to detail.
- Eager to continuously learn and broaden your knowledge.
- Hands-on, service-oriented, and customer-driven.
- Some experience in a support role, ideally in e-commerce or related to digital projects, is a plus.
- Strong written and verbal communication skills.
- Fluent in English
Nice To Haves
- Experience with JIRA and Confluence is a plus.
- German or Spanish is a plus
